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Creating Customer Delight (Part 1)

Carlo Beckman is the Director of Global Support at Feedzai. He has over 18 years of experience in Customer Support, Customer Success and Customer Experience. Carlo has evenly split his time between...

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Image may be NSFW.
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Creating Customer Delight (Part 2)

Carlo Beckman is the Director of Global Support at Feedzai. He has over 18 years of experience in Customer Support, Customer Success and Customer Experience. Carlo has evenly split his time between...

View Article

Image may be NSFW.
Clik here to view.

How to keep a productive team after 1 year of fully remote work

In a fast-paced, modern, and agile organization, with all the right tools and an established mentality of distributed teams, going fully remote overnight was the easy part. Even though we spent most of...

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